Airport Concierge

Airport Concierge

PAH prides itself in ‘going the extra mile’ in every facet of the customer experience. This is clearly demonstrated by PAH’s partnership with the Global Airport Concierge provider, Diamond Air International.

Our dedicated team of customer service professionals have received in-depth training related to the appropriate handling of high-profile customers, including royalty, heads of state, captains of industry, famous personalities or travelers looking for an elevated level of care and attention.

Often the most stressful part of a traveler’s journey travel is navigating through the airport to your departing or from your arriving flight.  PAH can provide a seamless and stress-free solution to this challenge.

DEPARTURES (INTERNATIONAL)

✈️ You will be met by your personal Airport Concierge Agent curbside at your designated terminal. The Agent will be holding a tablet with your name highlighted

✈️ If necessary, baggage porters will be pre-arranged to collect and transfer your luggage to the check-in counter

✈️ The agent will assist you with all check-in protocols and will then assist you through CLEAR, TSA-Pre-Check or FastTrack if applicable

✈️ If your airline provides a lounge facility or you have a lounge membership, your agent will escort you to the facility and return prior to boarding

✈️ At a pre-arranged time, your agent will meet you at the lounge entrance and escort you to your awaiting aircraft

ARRIVALS (INTERNATIONAL)

✈️Your personal Airport Concierge Agent will meet you at the top of your arriving aircraft’s jetbridge. The Agent will be holding a tablet with your name highlighted

✈️ The agent will escort you to the Immigration hall where they will direct you to the Global Entry self-service machines (if applicable) or to the relevant US Citizen/Permanent Resident or ‘All Other Passports’ lane.

✈️ After Immigration, the agent will escort you to baggage reclaim and customs and if necessary, baggage porters will be pre-arranged to collect your luggage and transfer it to your awaiting vehicle or to your airline’s arrival lounge (if applicable)

✈️If you have a connecting flight, your agent will escort you to your connecting flight departure terminal

DEPARTURES (US DOMESTIC)

✈️You will be met by your personal Airport Concierge Agent curbside at your designated terminal. The Agent will be holding a tablet with your name highlighted

✈️ If necessary, baggage porters will be pre-arranged to collect and transfer your baggage to the check-in counter

✈️ The agent will assist you with all check-in protocols and will then assist you through CLEAR, TSA-Pre-Check or FastTrack if applicable

✈️ If your airline provides a lounge facility or you have a lounge membership, your agent will escort you to the facility and return prior to boarding

✈️ At a pre-arranged time, your agent will meet you at the lounge entrance and escort you to your awaiting aircraft

ARRIVALS (US DOMESTIC)

✈️ Your personal Airport Concierge Agent will meet you at the top of your arriving aircraft’s jetbridge

✈️ The agent will escort you to the baggage reclaim and if necessary, baggage porters will be pre-arranged to collect your baggage and transfer it to your awaiting vehicle

✈️ If you have a connecting flight, your agent will escort you to your connecting flight departure terminal

 

As a result of the Coronavirus Pandemic, we have introduced our ‘Fit to Fly’ program which further enhances the customer experience and ensures that our team adhere to strict COVID-19 protocols as recommended by the Centers for Disease Control (CDC)

The world’s leading global provider of luxury meet and assist services. Diamond Air are the ultimate pioneers of an innovative and exclusive concierge concept. Our commitment to engaging with the latest technologies, combined with over 30 years experience, ensure our clients receive a world class service. Our Airport concierge service is available globally in over 600 airports.

https://diamondairinternational.com/booking-form/

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