Pacific Atlantic Handling has taken a proactive and streamlined approach to standards set by IATA related to baggage handling, which provides a unique and elevated level of service, ensuring a quality approach to service using state of the art technology, enabling a consistent and timely customer experience. Such steps have resulted in both an improvement in customer service for both our airline partners and their customers, and the ability to deliver quantifiable cost savings.
Pacific Atlantic Handling is an industry leader in providing new technology solutions to improve the customer experience as well as eliminating unnecessary costs, including flight information displays (FIDs) in all operations offices and touch screen mobile devices helping to capture ancillary revenue and the issuance of baggage delivery orders (BDOs)
We are also able to provide inventory management solutions, large capacity printers, dedicated baggage carts for processing BDOs along with self-service kiosks seamlessly connected to WorldTracer.
Process missing bags anywhere
We can reduce the time required to process missing bags with a BagTracer mobile cart or tablet. Our agents can use the cart or tablet anywhere – in customs’ hall, a re-flight area or an off-site warehouse. Once a bag is found, the agent simply scans the tag and lets the automated software do the rest.
Seamless, efficient bag delivery
We can avoid manual, time-consuming hand-offs between delivery companies, airlines and our baggage services team to return lost bags to passengers as efficiently as possible. BagRepat uses automated route planning tools to save time, while instant, automated updates to World Tracer records keep everyone informed, including the passenger.
Automated real-time passenger alerts
We are able to reduce our call centre’s loads and improve customer service with BagAlert’s automated real-time passenger email and SMS alerts at every step of the repatriation process.
Efficient self-service claim filing
We can enhance the passenger’s experience by providing a self-service BagLost claim filing kiosk. Automated data verification ensures crucial information is accurate and the process is as efficient as possible. Passengers are reassured by receiving a customs declaration form and apology letter via email or SMS.
Simple online claim filing
We can cut costs and improve customer service with the BagOnline web-based claim filing tool. As opposed to spending 20 minutes reporting a missing bag at the baggage claim desk, passengers simply collect a unique secure token and pin number at the desk and complete the report themselves on a mobile device or any computer connected to the Internet.