Neil began his career with British Midland in 1992, working in various roles within airport operations. After several years he progressed into Airport Automation supporting multiple areas of technology, managing the service partners whose products supported the infrastructure for airport operations. He was involved with various facets of the operation including airport start-ups and IT platform enhancements.
In 2003, Neil became Customer Service Manager for Gulf Air at London Heathrow, performance managing a large dedicated team and managing the relationship with key service partners.
In 2006, he moved to Amsterdam to take on a new role as airport services manager for Cathay Pacific.
In 2008, Neil moved to Dubai where he was responsible for the start-up of United Airlines operations and ultimately became their General Manager of Airport Services and Cargo.
In 2015 Neil changed direction and became an airport operations consultant working with Dynamic International Airways based out of North Carolina. During his tenure with the airline, he was instrumental in engaging airport authorities and creating efficiencies in multiple locations in Asia, North & South America and the Caribbean.
Neil conceived Pacific Atlantic Handling in 2017 out of a desire to provide airlines and airports with an improved customer experience and elevated level of airport customer service, which he felt was lacking in the ground handling industry. He devised multiple unique solutions which support the airline community’s drive to reduce operating costs and create efficiencies, fused with processes which have been created out of his consolidated hands-on experience working in multiple locations and with innovative technological solutions.
Jonathan began his career in the aviation industry with British Airways in 1989, spending a short time in the UK before moving overseas to manage several airport operations in South Africa, Indonesia & the People’s Republic of China. In 1999, he returned to the UK to manage the British Airways Flight Connections operation at London Heathrow and later moved into In-flight Services to manage Cabin Crew based at London Heathrow & Manchester.
In 2003, Jonathan moved to Los Angeles to start a commercial role managing corporate, agency & entertainment accounts in California & Arizona before moving back into the operation to manage the BA airport team at LAX in 2005. In 2007, he changed direction by helping to start-up a new airline, Caribbean Airlines based in Toronto as their General Manager in Canada responsible for commercial and operational activities.
Jonathan returned to California in 2009 to join Worldview Travel as Director of business development responsible for airline relationship management and contract negotiations. In 2010, he returned to familiar ground by rejoining the British Airways commercial team in Los Angeles, and in March 2012, he joined the Air New Zealand commercial team in Los Angeles, managing the airline’s North American corporate sales team.
In 2015, he joined TravelStore as their Director of Client Services before heading-up Corniche Travel’s sales & client services team in 2016.
Jonathan joined the PAH team in July 2020 and excited to be a part of a fast growing and innovative company, even during these unusually challenging times as a result of COVID-19.
Armando Fuentes brings over 19 years of specialized security experience in the aviation industry.
Armando started his career in 2001 working for Mandel Security as a Security Lead on the VARIG Airlines account at JFK International Airport.
In 2002, Mandel Security was sold to US Security Associates where he was promoted to Aviation Manager, managing 14 airline accounts and 98 security agents at JFK, which included Air Jamaica, Virgin Atlantic, Eurofly, and Saudi Arabian Airlines.
In 2006, Armando joined the JFK Swissport team where he was responsible for the CTX Department with over 108 agents and was responsible for the management of wheelchair services at Terminal 4.
In 2007, he was approached by The Cargo Security Company JFK Airport to be appointed as Cargo Security Manager, managing five cargo airlines plus responsibility for the warehouse security plan with the Port Authority. The airline clients included Royal Jordanian, Iberia, Kalita and Avianca.
At the beginning of 2011, Armando was approached by Rudy Singh help create Burbank Security Services at JFK International Airport The company started operations in April 2011, licensed as Watch Guard with the New York Department of State. For the past 9 years, Armando has successfully expanded the company to include not only Cargo screening, but also passenger security at JFK International Airport for airline clients including Norwegian Airlines, Royal Air Maroc, Eastern Airlines, Eurofly Airlines, Fly Jamaica Airlines and LOT Polish Airlines.
Armando has also extended Burbank Security Services reach beyond New York as the company is now certified to operate in Florida.
Hayley has always worked in a training environment since leaving education in the UK. She loves the buzz of seeing people flourish in their chosen career and has a passion for creating solutions that inspire and get the best out of people. Her career so far has seen her work in a training capacity in both public and private businesses. Managing the design and delivery from accredited qualification programs, as well informal learning and development interventions.
She worked for UK regional career, Flybe, for 12 years. Most recently she was Learning and Development Manager and was part of the leadership team of the training facility. Her remit was owning the L&D solutions offered across the airline, that developed colleagues to help them exceed their potential and soar in the business. Her training team also delivered DCS and other training to the airlines handling agents, as well as maintain the training approvals.
She was part of the team who designed and created the Flybe Training Academy in Exeter, UK which offered a full airline training solution since its inception in 2011.
Having recently been made redundant from the UK carrier, Hayley couldn’t get the aviation bug out her system which led her to this opportunity with Pacific Atlantic Handling.
My approach to work is to keep things simple, to always strive to make a difference and most importantly, have fun.
Luis “Louie” initiated his career with Carnival Airlines in 1993 at San Juan, Puerto Rico. When the airline was acquired by Pan American World Airways, Louie held the role of Operations Manager for Puerto Rico and Dominican Republic Operations.
In 1999, Louie became the General Manager for Cape Air in Puerto Rico managing 115 commuter flights a day and was involved in various projects which included station start-ups for the Caribbean Stations, Training and Development of the new staff and created the Caribbean Managers Council for Cape Air.
In 2004, was hired by JetBlue Airways as a Station Supervisor, but promptly moved to different positions within the organization. Opened different cities as a Project Manager and soon after became the General Manager for Puerto Rico where he had to as well manage the Net Promoter Scores for the Eastern Region.
In 2013 Louie moved to Miami, to work for the Florida Department of Transportation as the Aviation and Seaport Program Administrator, responsible for the Capital Improvement Program for 8 airports and 2 seaports in South Florida.
In 2016 Louie moved to Orlando and became the Airport Operations Manager for Menzies Aviation providing Leadership to over 210 employees and primarily managing the Frontier Airlines operation which operated 40 flights daily.
During 2018 and 2019 Louie managed cargo operations as Station Manager and Compliance Trainer for Tri-Star Airport Handling, responsible for managing customers including Emirates Airline, Azul and Lufthansa.
Prior to joining Pacific Atlantic Handling, Louie was the Director of Training, Support and Safety for Trego-Dugan Aviation, overseeing 36 cities and ensuring Safety and Training compliance for the company before his department was disbanded due to the COVID-19 pandemic.
Since 2015, Louie has been a part-time Instructor for the International Air Transport Association (IATA), delivering airline/aviation related courses.
In his spare time Louie enjoys playing Golf, working on Cars and going to the Disney Parks with his Wife Michelle of 21 years and 10-year-old Daughter Mikaella.
After 10 years as the UK Operations Manager for a multi international advertising company, Alistair changed career direction into aviation as an aircraft dispatcher for a ground handling agent called Midland Airport Services within the UK in 1998. Just 18 months later he was running the department including all training aspects for new dispatchers and Dangerous Goods by Air.
Alistair remained with MAS alongside further promotions to Duty Manager before moving to Flybe, a regional carrier, as Station Operations Manager in 2004. Here he instigated training and licensing of all handling staff to be approved for the Flybe product and operations alongside emergency planning both for the airline and the Airport Authority. In 2013, Alistair was asked to take a promotion which entailed a relocation to the Flybe Head Office based in Exeter, Devon as the airlines contractual manager overseeing all contractual compliance elements.
Just 12 months later, Flybe elected to have a central Procurement function in which he took ownership for all direct operating costs of the airline as it became the biggest regional carrier within Europe. This remit included Ground Handling, de-icing, Cargo, Cleaning, Catering, Baggage Services and Fuel where he was able to draw on the extensive operational experience gained through his previous roles.
Alistair’s ethos is to constantly review in order to achieve improved solutions whilst maintaining integrity and a mutually beneficial approach. His recent achievements include redesigning and implementing the life cycle of agreements process for Flybe, which in turn, produced substantial overhead improvements.
The smell of aviation fuel, the buzz of an airport and the roar of a takeoff is clearly within his DNA. Alistair’s belief is “A determined soul and an indominable spirit are necessary for any achievement”.
Alistair Joined PAH in August 2020. He is extremely excited to be able to contribute to a company that has clearly achieved great success and assist in taking the business to the next level.
Cathy has over 30 years’ experience in the airline industry. She began her career as a part-time Passenger Service Agent for British Airways at JFK International Airport in 1988 and progressed to a full-time passenger service agent in 1992. After marriage and motherhood, she became a Supervisor for BA in 2004, followed two years later by a promotion to Airport Duty Manager with BA at JFK.
As Airport Duty Manager she was responsible for the day to day operation which included rostering staff, meeting arriving aircraft, ensuring a safe and on-time departure, overseeing the check-in counters and baggage service office, managing third party contracts including Cathay Pacific and Qantas as well as focusing on her specialized areas of ramp, operations and load control.
In September of 2018 after an impressive 30-year career with British Airways, Cathy decided to leave the airport operation, however it was not long before she was back at JFK.
Cathy joined Pacific Atlantic Handling in July of 2019 as Baggage Service Manager and was subsequently promoted to General Manager at JFK. She loves working for PAH due to the culture, belief and values that are closely aligned to her own.
Danae joined PAH in January of 2020. In her role as Manager, Support Services she is responsible for various key business process improvements throughout the company. Danae collaborates with other members of the Leadership team to oversee and manage various special projects and company initiatives. Prior to joining PAH, Danae served as Director, Service Excellence with jetBlue Airways as well as Regional Caribbean Manager for Trans World Airlines. Danae has many years of experience implementing business processes, driving operational performance and building high-performing teams.