Passenger Services

Passenger Services

Our Passenger Services Team are looking forward to welcoming your passengers and exceeding their needs. Starting from initial check-in or on their return in a few circumstances helping with luggage assistance, our visibility is the key to ensuring a successful operation. Each member of the Pacific Atlantic Handling team is empowered by their leaders to provide timely and appropriate service – second to none. Our goal is to avoid any issues that may have an unwanted impact on the delivery of a great customer experience. For any challenges Pacific Atlantic Handling will always find a fair solution.

Underpinning our service offering is the Mobile Departure Control platform, provided by our partner Ink Aviation. The power of Ink’s technology furnishes PAH with a unique set of capabilities, helping us drive efficiencies and cost reductions.

Our mobile solution enables agents to print bag tags, check-in and sell ancillaries from any location including check-in counters, outside of the terminal building, airside, at the departure gate, train stations or at any off-airport location. This removes the limitations that airport infrastructure imposes upon many airlines and handling agents, ensuring we can provide a consistent quality of service anywhere, anytime.

This technology also provides PAH with greater flexibility in managing the passenger process, given the current need for social distancing and the potential for restricted capacity within the terminal.

Our Services in Passenger Handling include;

  • Check-in
  • All gate activities
  • Ticket sales
  • Arrival Services
  • Lost and Found services
  • Assistance to under-aged passengers
  • Assistance to passengers with reduced mobility or hearing
  • Assistance to passengers with impaired eyesight or inability to read
  • ancillary revenue collection